For Professionals

Partner with Alchemy

Empower your stylists and offer your clients a scientific solution to hair health challenges.

Why Partner?

Exclusive Wholesale Pricing on Tests
Branded 'Water Quality Certified' Salon Badge
Revenue Share on Referrals
In-depth Training for Stylists

Alchemy HydroHealth helps you understand how your home water may affect your skin and hair. Start with a test kit, send your sample, then use your dashboard report to make informed routine and product decisions.

1. Sign in and pick your test tier
Go to Products and choose Glow Check, Hydro-Profile, or Pure Alchemist based on how deep you want your analysis to be.
2. Add your kit to cart and complete checkout
Review your basket, apply a coupon if you have one, then complete secure payment through Stripe.
3. Collect your sample when your kit is delivered
Follow the included instructions and collect from the faucet or shower source you want analyzed.
4. Mark sample collected in Dashboard
After collection, open Dashboard > Orders and use "Mark Sample Collected" to keep your timeline accurate.
5. Ship your sample back quickly
Use the return materials from your kit. For bacteria-sensitive workflows, shipping quickly helps keep the sample valid.
6. Read your report and recommendations
When your results are ready, open Dashboard > Reports to view your Hydro-Profile and next-step guidance.

Home

Your entry point for understanding the service, comparing plans, and starting an order.

Use the Services section to compare test kits.
Open How It Works for the full sampling process.
Jump directly to a product from plan cards.

Product Pages

/products/[handle]

Detailed product info, pricing, and selection of purchase frequency.

Switch between Glow Check, Hydro-Profile, and Pure Alchemist.
Choose one-time purchase or annual subscription where available.
Add your selected option to the cart.

Cart

/cart

Review items, quantities, coupon codes, and order total before payment.

Adjust quantity or remove an item.
Apply or remove a coupon code.
Continue to Checkout when ready.

Checkout

/checkout

Collect contact + shipping details and complete payment securely.

Enter required contact and shipping details.
Accept Terms and Privacy acknowledgment to continue.
Finish payment via Stripe and land on confirmation.

Dashboard

/dashboard

Your command center for orders, test reports, and profile updates.

Orders tab: Track kit status from paid through results-ready.
Reports tab: Open completed reports and view water score summaries.
Profile tab: Update name, phone, and address details.

Report Viewer

/report/[id]

Visualize your water results with scorecards, findings, and analyte detail.

Review overall score, hardness, pH, and risk level.
Switch between summary and full results.
Use findings to guide product and routine choices.

For Salons

/salons

Information and onboarding flow for partner salons and professional plans.

Read partner program details.
Open the partner application form.
Submit your salon contact and business info.

Contact and Support

/contact

Use this when you need account, order, or service help from the team.

Send support questions through the contact form.
Include your order or kit details for faster help.
Use this page for partnership inquiries as well.

Fulfillment

From order payment through kit delivery.

Customer Action

Sample collection and return shipping updates.

Lab Completion

Lab receives sample and publishes final results.

Pending

Order placed, awaiting payment

Paid

Payment received, awaiting assembly

Kit Assembled

Kit built, ready for shipping

Shipped

Kit shipped to customer

Delivered

Kit delivered to customer

Sample Collected

Customer collected water sample

Return Shipped

Sample shipped back to lab

At Lab

Sample received at lab, testing in progress

Results Ready

Test results available

I can't access a page after logging in. What should I do?

Try signing out and signing back in from the same email address used for your order. If access still fails, use Contact Support and include the page URL.

Where do I see kit progress?

Open Dashboard > Orders. You'll see each kit's status and timeline from payment through lab processing and final report.

Why can't I mark my sample collected yet?

The action appears after your order reaches Delivered status. Once your kit arrives and sample is collected, click "Mark Sample Collected."

My coupon code is not working.

Coupon codes must match exactly and may be expired or restricted by item type. Re-enter the code in Cart and check spacing and capitalization.

Payment didn't go through. Was I charged?

If payment fails, your order is not completed. Retry from checkout. If your bank shows a pending hold, it usually clears automatically.

How do I find my report after it is ready?

Go to Dashboard > Reports and open the report card tied to your kit ID. You can also compare with the sample report format.

How long does it take to get results?

Timing depends on shipping and lab intake. The Dashboard status pipeline shows exactly where your sample is in process.

Can I update my address or phone number?

Yes. Go to Dashboard > Profile, choose Edit Profile, then save your changes.

I forgot my password.

Use the Forgot Password flow from login, then reset using the link sent to your email.

Can the AI assistant answer app questions?

If AI assistance is enabled in your app environment, ask app-specific questions like "How do I track my kit status?" or "Where do I find my report?" for guided, in-app help.

I still need help. What's the fastest support path?

Use the Contact page and include your order number or kit ID so support can locate your account quickly.